Privacy Policy

Effective Date: April 2026

Company: WP Bros (wpbros.dev)

1. Introduction

WP Bros ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, wpbros.dev, and use our services, including WordPress hosting, marketplace products, and professional services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your use of our services signifies your acceptance of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Registration: When you create an account, we collect your name, email address, phone number, billing address, company name, and payment information.
  • Contact Forms: When you contact us via contact forms, we collect your name, email address, subject, and message content.
  • Support Requests: We collect information related to support tickets, including your issue description, files, and communications with our support team.
  • Marketplace Purchases: When purchasing products from our marketplace, we collect transaction data, product preferences, and review content.
  • Hosting Services: We collect domain names, website content metadata, server configuration preferences, and hosting settings.

2.2 Information Collected Automatically

  • Website Usage Data: Browser type, operating system, pages visited, time spent on pages, referring URLs, and click patterns.
  • IP Addresses: Your IP address for security, fraud detection, and analytics purposes.
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar tracking technologies to enhance user experience and measure site performance.
  • Server Logs: Access logs, error logs, and performance metrics from our hosting infrastructure.
  • Location Data: Approximate geographic location based on IP address for service optimization and compliance purposes.

2.3 Information from Third Parties

  • Payment processors and financial institutions for transaction verification
  • Email service providers for marketing communications (if you opt in)
  • Analytics partners for website performance analysis
  • Security vendors for fraud prevention and malware detection

3. How We Use Your Information

We use the information we collect for various purposes:

3.1 Service Delivery

  • Provisioning and managing your hosting account
  • Processing marketplace transactions and product delivery
  • Providing customer support and technical assistance
  • Handling billing and payment processing
  • Maintaining server uptime and security

3.2 Communication

  • Sending transactional emails (confirmations, invoices, notifications)
  • Responding to your inquiries and support requests
  • Notifying you about service changes, updates, or security incidents
  • Marketing communications (only with your explicit consent)

3.3 Analytics and Improvement

  • Analyzing website usage patterns and user behavior
  • Improving website performance and user experience
  • Developing new features and services
  • Conducting market research and surveys

3.4 Security and Compliance

  • Preventing fraud and detecting security threats
  • Investigating and resolving disputes
  • Complying with legal obligations and regulations
  • Protecting our rights, privacy, and safety

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality, security, and session management. Cannot be disabled.
  • Analytics Cookies: Help us understand how users interact with our website. Deployed through Google Analytics.
  • Marketing Cookies: Track your behavior to show targeted advertisements and measure campaign effectiveness.
  • Preference Cookies: Remember your settings and choices (language, theme, layout).

4.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when they are being placed. However, some website functionality may be limited if cookies are disabled.

4.3 Third-Party Tracking

We use third-party services that may set their own cookies on your device. See Section 5 for details on third-party partners.

5. Third-Party Services and Data Sharing

5.1 Service Providers

We share personal information with third-party service providers who assist us in operating our website and conducting our business, including:

  • Payment processors (Stripe, PayPal) for transaction handling
  • Email service providers for communications
  • Cloud storage and backup providers
  • Security and monitoring vendors
  • Analytics platforms (Google Analytics)

These providers are contractually bound to use your information only as necessary to provide services to WP Bros and must comply with GDPR and similar data protection regulations.

5.2 Legal Requirements and Business Transfers

We may disclose your information when required by law, such as in response to subpoenas, court orders, or government investigations. We may also share information in connection with the sale, merger, or acquisition of WP Bros or its assets.

5.3 No Sale of Personal Data

We do not sell your personal information to third parties for their marketing purposes. We do not trade or exchange your data.

6. Data Security

6.1 Security Measures

We implement comprehensive security measures to protect your personal information, including:

  • SSL/TLS encryption for data in transit
  • AES-256 encryption for sensitive data at rest
  • Regular security audits and vulnerability assessments
  • Firewalls and intrusion detection systems
  • Access controls and user authentication
  • Regular software updates and patch management
  • Employee training on data protection and privacy

6.2 Data Breaches

In the event of a confirmed data breach involving personal information, we will notify affected users and regulatory authorities within the timeframes required by applicable law (typically 72 hours under GDPR).

7. Your Rights and Choices (GDPR Compliance)

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you in a portable, machine-readable format.

7.2 Correction and Deletion

You can request corrections to inaccurate information or request deletion of your personal data, subject to legal obligations and legitimate business needs.

7.3 Restriction and Objection

You may request that we limit how we use your information or object to certain processing activities, including direct marketing.

7.4 Withdrawal of Consent

You can withdraw consent for specific processing activities at any time. This will not affect the lawfulness of processing before withdrawal.

7.5 Right to Lodge Complaints

If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

7.6 Marketing Communications

You can opt out of marketing emails at any time by clicking the "unsubscribe" link or updating your preferences in your account settings.

8. Data Retention

8.1 Retention Periods

  • Account Data: Retained for the duration of your account plus 7 years for tax and legal compliance
  • Transaction Records: Retained for 7 years as required by tax law
  • Support Communications: Retained for 3 years or longer if requested
  • Marketing Data: Retained until you unsubscribe
  • Server Logs: Retained for 90 days for security purposes
  • Backup Data: Retained according to our backup and disaster recovery policy

8.2 Deletion

When data is no longer needed, we securely destroy it through certified deletion methods or anonymization. Deletion requests may be delayed if retention is required by law.

9. Children's Privacy

WP Bros services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete such information immediately.

10. International Data Transfers

10.1 Data Location

WP Bros operates from England & Wales. Your personal information may be transferred, processed, and stored in the United Kingdom and other countries where our partners operate.

10.2 GDPR and International Transfers

For users in the European Union, we ensure adequate safeguards for international data transfers through Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), or adequacy decisions.

11. Contact Information

11.1 Privacy Inquiries

For privacy-related questions, concerns, or requests to exercise your rights, please contact our Privacy Officer:

WP Bros
Privacy Officer
Email: privacy@wpbros.dev
Phone: +44 (0) 207 946 0958
Website: https://wpbros.dev
Address: WP Bros, England & Wales

11.2 Data Protection Authority

If you have unresolved privacy concerns, you may contact the Information Commissioner's Office (ICO), the UK's independent data protection authority:

Information Commissioner's Office
Water Lane
Wigan
WN3 5WG
Phone: 0303 123 1113
Website: https://ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, law, and other factors. We will notify you of material changes by updating the effective date at the top of this policy and, if the change is substantial, by sending you an email notification or displaying a prominent notice on our website.

Your continued use of WP Bros services after changes become effective constitutes your acceptance of the updated Privacy Policy.

13. Additional Rights for Specific Jurisdictions

13.1 GDPR (European Union)

Users in the EU have additional rights as outlined in Section 7 above.

13.2 UK GDPR

Following UK data protection law post-Brexit, UK residents have the same rights as outlined under GDPR with UK ICO oversight.

13.3 California CCPA (if applicable)

If you are a California resident, you have the right to request what personal information we collect, know what we do with it, delete it, and opt out of its sale or sharing.